Our Cookie Policy

Find out more

I accept

Like most websites, ours uses cookies to make sure you receive the best experience possible. These cookies are safe and secure and do not store any sensitive information. To continue, please accept the use of cookies.

Fathom

Menu

We are user experience specialists who work with agencies and organisations to improve online performance

Increasing competitive advantage
through improved user experience

Increasing competitive advantage
through improved user experience

Better banking and clearer
customer self–service
through experience design

Better banking and clearer
customer self–service
through experience design

Securing an improved
citizen experience for PSNI

Securing an improved
citizen experience for PSNI

We work with

Three
firmus energy
NHS Scotland
Permanent TSB
PSNI
Tesco Mobile
Tourism NI
Translink

We will help you to build an exceptional online experience for customers, using analytics, direct user feedback and design best practice.

Awards

BEFTA 2018

Business Eye Awards 2018
Tech Business of the Year

DANI Awards 2018

DANI Awards 2018
Agency of the Year

DANI Awards 2017

DANI Awards 2017
Agency of the Year

Deloitte Fast 50

Deloitte Fast 50 2017
Placed 30th


We can help you with

Strategy

Superior user and customer experiences help our clients sell more, improve efficiency, reduce costs, enhance marketplace position, increase customer satisfaction, ward off competitive threat and build brand.  We help our clients connect strategic, integrated consistent experience design to competitive advantage. Read more about Strategy.

Research

Business and user insight drive design performance, so Fathom focuses on representing the voice of the user within the design process.  Through primary, secondary and desk research techniques, we explore qualitative and quantitative insights, measuring both behaviour and attitude, to fully understand customers. Read more about Research.

UX

Our experience design services, covering both UX and service design, focus on the research–led development of customer journey plans, empathy maps and personas, as well as artefacts such as service blueprints, sketches, prototypes, wireframes and creative design. We are committed to universal and accessible design. Read more about UX.

Leadership

For CX to matter in the Boardroom, leaders need to intimately understand how they are treating their customers, and the competitive advantage which comes from exceptional experiences. We regularly invest time with senior teams, helping to set vision, benchmark against competitors, pinpoint exemplars and identify KPIs. Read more about Leadership.

Latest Blogs RSS

Our latest views and ideas

The social impact of ill–considered tech

The social impact of ill–considered tech

The only philosophical UX thought experiment which matters

The only philosophical UX thought experiment which matters

The madness of attempting digital transformation without the customer

The madness of attempting digital transformation without the customer

Why artists and bad designers die poor

Why artists and bad designers die poor