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+44 (0) 28 9099 2882
deeper@fathom.pro

Fathom

Our success, measured by yours

Financial, energy and telecoms services

  • AIB
  • 48 View case study
  • Tesco Mobile Read testimonial

    Fathom and Continuum took a strategic approach to converting our commercial aims and objectives into a user–focused design project that has proven in a short period of time to have made a significant contribution to our online e–commerce results.

    Project Delivery Manager

    Tesco Mobile

  • Three
  • Brown Shipley
  • Permanent TSB View case study Read testimonial

    We first engaged with Fathom when we started looking at building our new website. We wanted to represent the voice of the customer and people throughout the organisation within the designs of the new website. We found them to be a great partner in the build and design of our new website not only researching our customers for CX but also helping us translate that into a revolutionary UX for a Irish Retail banking website. Fathom have become an integral part of both our online and digital innovation roadmaps, allowing us to fully understand and implement the requirements of our customer for both emerging products and technologies. What has been most surprising for us is that as a small company themselves they understand and are able to work in an agile manner that can often be very difficult when dealing with larger multi–departmental sign–off organisations like us.

    Digital Manager

    Permanent TSB

  • Energia
  • Electric Ireland
  • firmus energy
  • Power NI

Broadcasting and publishing

  • BBC
  • Business Eye Read testimonial

    By encouraging us to focus on the user and leading us through some processes to help us establish user priorities and expectations, Fathom were instrumental in helping us devise a successful digital strategy which retained the key strengths of the monthly magazine and married them with the real–time immediacy of online publishing.

    Editor

    Business Eye

  • Independent News and Media
  • Silicon Republic Read testimonial

    SiliconRepublic.com delivers the best Irish tech journalism on the web serving a user base across the globe. Fathom helped us to deliver a solution which served the needs of those users, made life easier for our journalists and enabled us to continue to get the most from search engines. We would have no hesitation in recommending them for large, complex web projects involving a lot of moving variables.

    CEO

    Silicon Republic

Tourism and transport

  • Fáilte Ireland
  • Tourism NI View case study Read testimonial

    In 2017, our UX partners at Fathom carried out an invaluable series of remote and moderated usability tests of our discovernorthernireland.com website. Testing with users closely aligned to our personas, Fathom worked hard to design and execute tests aimed to uncover user–driven behavioural insight into the key issues with our site. The tests got to the heart of the experience for users from exploring overall site navigation, to the travel research experience, through to the ease of use of functional tools on the site, from saving and sharing itineraries and trips. Fathom’s research and subsequent prioritised recommendations document, enriched with video highlights, have given us clear guidance as to key areas of focus and attention with regards to fresh look at design, as we embark on a future website strategy. We look forward to working with Fathom again to keep user–insight and experience at the centre of our digital roadmap as we move forward into implementation.

    Web Editor

    Tourism NI

  • Translink

Public sector

  • Bord Bia
  • Department of Finance
  • Enterprise Ireland Read testimonial

    For over five years now Gareth has spoken regularly on the subject of User Experience at our eMarketing events throughout the country. He always brings great insight and practical advice, delivered professionally with a nice sprinkling of humour. We rate him as one of the foremost thinkers on the subject on the island.

    Internet Marketing Unit Manager

    Enterprise Ireland

  • IDA Ireland
  • Invest NI
  • Land and Property Services
  • NHS Scotland
  • NI Planning
  • Ordnance Survey Ireland
  • Public Prosecution Service
  • PSNI View case study Read testimonial

    PSNI engaged Fathom with the purpose of developing and delivering a new website for the organisation with a key objective of improving community engagement alongside driving certain areas of demand through the new platform such as crime reporting. In order to do this they needed to deliver collaboratively with our branding and web agencies (Genesis and Engage), work alongside a wide range of internal stakeholders to understand how the site would support operational policing and glean insight from the wider community to understand how the website could best serve them. They also needed to have an in–depth understanding of many of our operational processes. The site has only been live for six months and already has met or exceeded all of its identified KPIs. Fathom’s role in helping us to fully understand customer and user needs, and working alongside our various partners was central in achieving this.

    Head of Communications

    PSNI

E–commerce

  • Chain Reaction Cycles
  • Connolly’s RED MILLS
  • Craigmore
  • Digital Printing
  • Firefly
  • Madlug
  • Savile Row
  • Sliderobes Read testimonial

    Fathom really made us look at the project from a different (and more meaningful) perspective. We needed to be so much more conscious of the user experience and especially the user journey than we had been in the past. As we worked through the project with them, we had quite a few ‘eureka’ moments along the way! By applying this added level of statistical logic to our new website build, we are much more confident that this new informed and objective approach will pay dividends.

    Marketing Director

    Sliderobes

  • Vita Liberata

Digital product design

  • BrainWaveBank
  • Flender View case study Read testimonial

    The best thing we did was to outsource the UX design of Flender to Fathom. We only wish we had done it sooner in the development process, which would have saved us a lot of time and money. The end result was great.

    Founder and Chief Commercial Officer

    Flender

  • Get Invited
  • PillPacPlus
  • Plotbox
  • Rubicoin
  • Sensum
  • Sipario
  • Sonru Read testimonial

    Fathom brought great value to our product development in two key areas. Firstly they really helped us to think hard about the importance of information hierarchy and content structure. And secondly they enabled us to produce the most efficient user journeys by taking us through a task analysis process. Feedback from our users on the changes they recommended has been universally positive.

    CEO

    Sonru

Not–for–profit

  • Irish Council of Churches Read testimonial

    Fathom were brilliant at understanding the complexity of our organisation, asking really important questions and helping simplify our message to a range of eclectic customers and stakeholders. They made us aware of key audiences that were so close to us we hadn’t realised how much we needed to prioritise them on our website. What’s more, working with them was good fun, meaning that the relationship between us, Fathom and our web agency was always cordial and professional. We have recommended them to many of our partners and continue to do so.

    Executive Officer

    Irish Council of Churches

  • The Methodist Church
  • Presbyterian Church in Ireland Read testimonial

    Fathom led the Presbyterian Church in Ireland through a very important web project, constantly reinforcing the central role the user should play in our thinking and planning. The outcome is a significantly restructured website, built around the needs of our core user groups, looking outwards rather than inwards. Throughout, Fathom were also aware of the softer side of the project and worked hard to communicate thoroughly with all of the departments involved. This project simply would have proved impossible without Fathom’s highly professional and relational approach. That’s what makes Fathom the company it is – a company we are looking forward to working with in the future.

    Deputy Clerk

    Presbyterian Church in Ireland

  • Christian Aid
  • Tearfund Read testimonial

    Fathom’s excellent advice is helping us become an organisation which has a much more strategic, resonant and interactive relationship with supporters – enabling us to lift even more people out of poverty.

    Director

    Tearfund

  • SOCITM

Training and education

  • DCU Read testimonial

    What impressed us most about Fathom was their ability to challenge our students about the importance of thinking like a customer. That really helped make the theory real.

    Postdoctoral Research Fellow

    Dublin City University

  • Digital Marketing Institute Read testimonial

    We have worked with Fathom for over five years now, and they have contributed signficantly to in–class training and also to curriculum development. We have found them peerless in their knowledge of the theory and practise of UX design.

    CEO

    Digital Marketing Institute

  • DIT Read testimonial

    Fathom conducted one of the most inspiring sessions we’ve ever experienced on the course. The very latest thinking they brought us left our marketing postgraduate class buzzing.

    Doctoral Researcher

    Dublin Institute of Technology

  • Irish Times Training Read testimonial

    Fathom Principal Gareth Dunlop has lectured on Digital Strategy and User Experience on our Diploma and E–Commerce courses since 2009 and student feedback has been consistently exceptional. We rate him very highly and he is one of the leading thinkers on his subjects of expertise.

    General Manager and Director

    Irish Times Training

  • Sureskills
  • UCD
  • Ulster Business School
  • University of Ulster Read testimonial

    As the market becomes increasingly seduced by what technology can do, less and less attention is being paid to how the customer might wish to use technology. Fathom fills this gap with a relentless focus on the user experience and all effort directed to how that experience can be made better.

    Professor of Marketing

    Department of Marketing, Entrepreneurship and Strategy

  • UX Design Institute

Agencies and consultancies

  • PA
  • Deloitte
  • Groundswell
  • Genesis
  • Made to Engage
  • Rothco
  • Space48
  • JWT Folk
  • The Tomorrow Lab
  • Tibus Read testimonial

    Fathom quickly understood us, recognised the dynamics in our marketplace, and continue to challenge us to keep our digital marketing efforts (SEO, PPC, social media, email) strategically focussed on the key tenets of supporting pre–sales and generating warm enquiries. They worked closely with us and our design and development agency The Web Bureau to ensure that digital marketing activity was closely integrated with our business needs. I have personally recommended Gareth and his team to at least a dozen of my contacts and friends in the business, over the last year or so. I will continue to recommend them.

    Managing Director

    Tibus

  • Web Bureau
  • Zesty
  • Flender

    Flender 0

    "The best thing we did was to outsource the UX design of Flender to Fathom.”

    Oli Cavanagh
    Founder and Chief Commercial Officer

    How we helped Flender
  • Tesco Mobile

    Tesco Mobile

    "Fathom and Continuum took a strategic approach to converting our commercial aims and objectives into a user–focused design project that has proven in a short period of time to have made a significant contribution to our online e–commerce results.”

    Project Delivery Manager
    Tesco Mobile

  • Permanent TSB

    Permanent TSB

    "We first engaged with Fathom when we started looking at building our new website. We wanted to represent the voice of the customer and people throughout the organisation within the designs of the new website. We found them to be a great partner in the build and design of our new website not only researching our customers for CX but also helping us translate that into a revolutionary UX for a Irish Retail banking website. Fathom have become an integral part of both our online and digital innovation roadmaps, allowing us to fully understand and implement the requirements of our customer for both emerging products and technologies. What has been most surprising for us is that as a small company themselves they understand and are able to work in an agile manner that can often be very difficult when dealing with larger multi–departmental sign–off organisations like us.”

    Digital Manager
    Permanent TSB

    How we helped Permanent TSB
  • Business Eye

    "By encouraging us to focus on the user and leading us through some processes to help us establish user priorities and expectations, Fathom were instrumental in helping us devise a successful digital strategy which retained the key strengths of the monthly magazine and married them with the real–time immediacy of online publishing.”

    Editor
    Business Eye

  • Silicon Republic

    Silicon Republic

    "SiliconRepublic.com delivers the best Irish tech journalism on the web serving a user base across the globe. Fathom helped us to deliver a solution which served the needs of those users, made life easier for our journalists and enabled us to continue to get the most from search engines. We would have no hesitation in recommending them for large, complex web projects involving a lot of moving variables.”

    CEO
    Silicon Republic

  • Tourism NI

    "In 2017, our UX partners at Fathom carried out an invaluable series of remote and moderated usability tests of our discovernorthernireland.com website. Testing with users closely aligned to our personas, Fathom worked hard to design and execute tests aimed to uncover user–driven behavioural insight into the key issues with our site. The tests got to the heart of the experience for users from exploring overall site navigation, to the travel research experience, through to the ease of use of functional tools on the site, from saving and sharing itineraries and trips. Fathom’s research and subsequent prioritised recommendations document, enriched with video highlights, have given us clear guidance as to key areas of focus and attention with regards to fresh look at design, as we embark on a future website strategy. We look forward to working with Fathom again to keep user–insight and experience at the centre of our digital roadmap as we move forward into implementation.”

    Web Editor
    Tourism NI

    How we helped Tourism NI
  • Enterprise Ireland

    "For over five years now Gareth has spoken regularly on the subject of User Experience at our eMarketing events throughout the country. He always brings great insight and practical advice, delivered professionally with a nice sprinkling of humour. We rate him as one of the foremost thinkers on the subject on the island.”

    Internet Marketing Unit Manager
    Enterprise Ireland

  • PSNI

    PSNI

    "PSNI engaged Fathom with the purpose of developing and delivering a new website for the organisation with a key objective of improving community engagement alongside driving certain areas of demand through the new platform such as crime reporting. In order to do this they needed to deliver collaboratively with our branding and web agencies (Genesis and Engage), work alongside a wide range of internal stakeholders to understand how the site would support operational policing and glean insight from the wider community to understand how the website could best serve them. They also needed to have an in–depth understanding of many of our operational processes. The site has only been live for six months and already has met or exceeded all of its identified KPIs. Fathom’s role in helping us to fully understand customer and user needs, and working alongside our various partners was central in achieving this.”

    Head of Communications
    PSNI

    How we helped PSNI
  • Sliderobes

    "Fathom really made us look at the project from a different (and more meaningful) perspective. We needed to be so much more conscious of the user experience and especially the user journey than we had been in the past. As we worked through the project with them, we had quite a few ‘eureka’ moments along the way! By applying this added level of statistical logic to our new website build, we are much more confident that this new informed and objective approach will pay dividends.”

    Marketing Director
    Sliderobes

  • Flender

    Flender

    "The best thing we did was to outsource the UX design of Flender to Fathom. We only wish we had done it sooner in the development process, which would have saved us a lot of time and money. The end result was great.”

    Founder and Chief Commercial Officer
    Flender

    How we helped Flender
  • Sonru

    "Fathom brought great value to our product development in two key areas. Firstly they really helped us to think hard about the importance of information hierarchy and content structure. And secondly they enabled us to produce the most efficient user journeys by taking us through a task analysis process. Feedback from our users on the changes they recommended has been universally positive.”

    CEO
    Sonru

  • Irish Council of Churches

    "Fathom were brilliant at understanding the complexity of our organisation, asking really important questions and helping simplify our message to a range of eclectic customers and stakeholders. They made us aware of key audiences that were so close to us we hadn’t realised how much we needed to prioritise them on our website. What’s more, working with them was good fun, meaning that the relationship between us, Fathom and our web agency was always cordial and professional. We have recommended them to many of our partners and continue to do so.”

    Executive Officer
    Irish Council of Churches

  • Presbyterian Church in Ireland

    "Fathom led the Presbyterian Church in Ireland through a very important web project, constantly reinforcing the central role the user should play in our thinking and planning. The outcome is a significantly restructured website, built around the needs of our core user groups, looking outwards rather than inwards. Throughout, Fathom were also aware of the softer side of the project and worked hard to communicate thoroughly with all of the departments involved. This project simply would have proved impossible without Fathom’s highly professional and relational approach. That’s what makes Fathom the company it is – a company we are looking forward to working with in the future.”

    Deputy Clerk
    Presbyterian Church in Ireland

  • Tearfund

    "Fathom’s excellent advice is helping us become an organisation which has a much more strategic, resonant and interactive relationship with supporters – enabling us to lift even more people out of poverty.”

    Director
    Tearfund

  • DCU

    "What impressed us most about Fathom was their ability to challenge our students about the importance of thinking like a customer. That really helped make the theory real.”

    Postdoctoral Research Fellow
    Dublin City University

  • Digital Marketing Institute

    "We have worked with Fathom for over five years now, and they have contributed signficantly to in–class training and also to curriculum development. We have found them peerless in their knowledge of the theory and practise of UX design.”

    CEO
    Digital Marketing Institute

  • DIT

    "Fathom conducted one of the most inspiring sessions we’ve ever experienced on the course. The very latest thinking they brought us left our marketing postgraduate class buzzing.”

    Doctoral Researcher
    Dublin Institute of Technology

  • Irish Times Training

    "Fathom Principal Gareth Dunlop has lectured on Digital Strategy and User Experience on our Diploma and E–Commerce courses since 2009 and student feedback has been consistently exceptional. We rate him very highly and he is one of the leading thinkers on his subjects of expertise.”

    General Manager and Director
    Irish Times Training

  • University of Ulster

    University of Ulster

    "As the market becomes increasingly seduced by what technology can do, less and less attention is being paid to how the customer might wish to use technology. Fathom fills this gap with a relentless focus on the user experience and all effort directed to how that experience can be made better.”

    Professor of Marketing
    Department of Marketing, Entrepreneurship and Strategy

  • Tibus

    "Fathom quickly understood us, recognised the dynamics in our marketplace, and continue to challenge us to keep our digital marketing efforts (SEO, PPC, social media, email) strategically focussed on the key tenets of supporting pre–sales and generating warm enquiries. They worked closely with us and our design and development agency The Web Bureau to ensure that digital marketing activity was closely integrated with our business needs. I have personally recommended Gareth and his team to at least a dozen of my contacts and friends in the business, over the last year or so. I will continue to recommend them.”

    Managing Director
    Tibus