UX
Our experience design services, covering both UX and service design, focus on the research–led development of customer journey plans, empathy maps and personas, as well as artefacts such as service blueprints, sketches, prototypes, wireframes and creative design. We are committed to universal and accessible design.
Service areas include:
- Customer journey planning
- Task analysis
- Empathy mapping
- Accessibility audit and review
- Expert and heuristic reviews
- Persona definition
- Prototyping, iteration and validation
- Sketch, lo–fi, hi–fi wireframing
- UI design
Why Fathom?
- Expertise: For nearly two decades our senior people have been helping organisations of all sizes do better business online
- Knowledge: We are eternal students of design thinking. We constantly invest time not only in learning and applying theory, but in what we learn from our commercial experiences
- Real–world results: Not only do we immerse ourselves in the latest thinking and best practice, we constantly apply it to real–life challenges, delivering real–life solutions
- Quality: We take massive pride in the quality of our work. The majority of our new business comes from referrals; we succeed when our clients succeed
- Service: Different clients are at varying stages of online maturity, and we understand that. Our project management methodologies ensure that we provide you with the support you need, when you need it
What next?
Pick up the phone or drop us an email. The first consultation is always no–obligation and free of charge, and we’re always looking for an excuse to put on the kettle.