Get in touch

+44 (0) 28 9099 2882


Immersed in digital



Our experience design services, covering both UX and service design, focus on the research–led development of customer journey plans, empathy maps and personas. These help us to create service blueprints, sketches, prototypes, wireframes and creative design. We are committed to universal and accessible human–centred design.

Service areas include:

  • Customer journey planning
  • Task analysis
  • Empathy mapping
  • Accessibility audit and review
  • Expert and heuristic reviews
  • Persona definition
  • Prototyping, iteration and validation
  • Sketch, lo–fi, hi–fi wireframing
  • UI design

Why Fathom?

  • Expertise: For over two decades our senior people have been helping organisations of all sizes do better business online
  • Knowledge: We constantly invest time both in the theory of user–centred design and learning from our commercial experiences
  • Real–world results: We continuously apply what we learn to real–life challenges, delivering effective solutions for our clients
  • Quality: We take immense pride in the quality of our work
  • Service: Different clients are at varying stages of online maturity. Our project management methodologies ensure that we provide you with the support you need, when you need it

What next?

Pick up the phone or drop us an email. The first consultation is always no–obligation and free of charge. Two of our favourite things are meeting new people and chatting about design.

Our Cookie Policy

Find out more I accept

Like most websites, ours uses cookies to make sure you receive the best experience possible. These cookies are safe and secure and do not store any sensitive information. To continue, please accept the use of cookies.