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UX Designer


Main responsibilities

As a UX Designer in Fathom, your role will focus on delivering great experience design through solid user research and insight. Your work will drive results for our clients through human–centred design of their digital products and services. You will be responsible for the delivery of project briefs through utilisation of a multidisciplinary team of UX designers and researchers. Throughout your career in Fathom you will gain exposure to multiple projects within various industries and sectors.

The UX Designer is required to have competent to proficient experience and ability in the following areas:

1.  Prototyping

  • Using desk and usability research plus cognitive psychology and human behaviour knowledge to prototype early ideas with your team
  • It is important to be able to sketch in lo–fidelity to communicate digital product and service experience improvements and recommendations to your team and / or stakeholders
  • Ability to articulate the benefits of fast iteration and be comfortable with paper prototyping when ideating multiple potential solutions before ideas are solidified after testing
  • Regularly translate ideas into interactions by choosing the appropriate fidelity of prototype for the phase of design, before developing a fully interactive prototype

2. Interaction design

  • Translating research into user–centred stories about the way an interaction should work
  • Knowledge of user interface design patterns which are evidenced in research, user testing and proven best practices, across devices and environments, including web standards and accessibility as standard
  • Always choosing final user interface patterns according to innate user needs, behaviours and goals driven from primary research
  • Careful attention to detail of user controls, form elements, interactions and animations to elicit user behaviour which fulfils their desired need on a multitude of devices
  • Ability to sketch and annotate for clarity on how a specific user interface interaction will behave and work, to help members of your team understand your experience vision

3. Visual design

  • Using desk and usability research plus cognitive psychology and human behaviour knowledge to provide visual design guidance and assessment during generative research and evaluative stages of research
  • Use fundamental principles of visual design (like contrast, alignment, repetition and proximity) to create affordance within your user interfaces.
  • Choose appropriate typography, grids, iconography, image style and graphical tools which help users complete their intended actions
  • Be able to use and translate brand guidelines to render intent

4. UX leadership

  • Receive and interpret briefs, present to, and elicit feedback from clients
  • Evaluate business and user requirements on projects and apply the resources and methods that will most effectively address the challenge
  • Assessing cost–benefit outcomes of research activities and planning accordingly
  • Checking in and providing support with team members who are using your research to achieve project outcomes
  • Liaising with stakeholders and managing expectations while always advocating for the human(s) and their needs at the centre of all your work

The UX Designer is required to have competent level experience and ability in the following areas:

1. User needs research

  • Must have an analytical and empirical approach to problem solving
  • Planning and conducting primary research to uncover the behaviour, goals and motivations of users
  • Collaboration with our UX Researchers to understand the key gaps in knowledge about our client’s users. Identify and choose the most effective research activities to fill those gaps while forever mindful of project time versus cost. For example, articulation of learning goals and authoring of learning plans
  • After analysing research findings, using good judgement to choose the appropriate methods and fidelity of artifacts required for effective team and stakeholder communication. Ideated artifacts and deliverables should communicate research with clarity, such as heuristic / expert and comparative reviews, personas, user flows, journey and experience maps
  • Storytelling, communication and persuasion techniques used to ensure user needs are at the forefront of any potential solution

2. Usability evaluation

  • Planning and facilitation of usability testing on prototypes and higher fidelity products and services
  • Summarise and communicate research findings and results succinctly through compelling artefacts
  • Interpret usability principles and guidelines and use them to identify likely problems in digital interfaces or in service design
  • Choose the most appropriate format for sharing findings and recommendations: for example, a report, a presentation, a daily stand–up or a highlights video

3. Information architecture

  • Ability through research design and testing to establish the flow between a person and a product, service, or environment
  • Uncover and describe users’ mental models of the project domain
  • Choose between different design patterns for organising content such as faceted navigation, tagging or hub and spoke based on user expectations
  • Run online and offline card sorting sessions and tree tests. Interpret results and feed back any changes or impact to the wider team, clients and stakeholders

4. Content writing

  • Using research to identify and recommend concise plain English content that matches user language, tone of voice and expectations, while meeting their needs in context
  • Choose and plan the right content type(s) that help users complete tasks and transactions

As part of the delivery team, the UX Designer will:

  • Work closely with other UX Designers to ensure alignment in design systems and pattern libraries which are evidence based, meet best practice and are regularly evaluated
  • Seek to take part in knowledge sharing and has a continuous improvement mindset
  • Work closely with the UX Lead to continually monitor and improve our design processes
  • Promote and embed design thinking and team collaboration
  • Mentor and guide our junior delivery staff as required
  • Analyse and craft our design methodologies to meet the varying nature of our briefs so that we achieve the best outcomes for our clients of various UX maturity

Essential skills / duties the UX Designer must possess include:

  • Proven track record and experience in digital product design
  • The ability to communicate ideas based on research in visual form during collaborative ideation sessions with the full UX team
  • Plan and facilitate workshop exercises to garner insight, knowledge and ideas
  • Recommend and contribute to our constant development as a business to help prepare Fathom and its team members for changes in the industry with future technology, and increasingly big data driven experiences
  • The successful candidate will have direct experience that represents how a human–centred design approach led to improved results

Desirable skills / duties for this UX design role include:

  • Contribution to our thought leadership strategy through blog writing, attending industry meet–ups and speaking authoritatively and passionately in your field at external events
  • A systems thinking way of seeing the connections and interdependence of individuals, platforms and organisations within various environments, so that they can better design for an effective flow of user behaviour through an entire ecosystem

  • Practical experience in service design

Essential skills and qualities every team member in Fathom must possess:

  • To thrive in a dynamic multi–disciplinary environment working on different projects across a multitude of clients with various types of stakeholders you must possess a range of high emotional intelligence skills
  • Excellent organisational and time management skills – you need to be comfortable working on multiple work streams both independently, as part of the Fathom team and with our clients extended diverse teams with various levels of seniority
  • Knowledge, passion and practical experience for human–centred design methodology in product and service design with an inclusive design mindset in everything you do
  • Flexible approach to experience design is essential – we work within a variety of design methodologies, timescales and budgets as well as differing project teams and development methodologies. It’s important to be able to adapt your processes to the project’s nature and budget
  • The ability to choose the right method and tool to record and communicate your work efficiently and effectively, to create artefacts and deliverables which are easily used and understood by UX designers, developers and our clients with ease.  Typically a range of software tools such as (but not limited to) Mural, Whimsical, Sketch, Invision, Figma, Keynote, Microsoft Office suite, G Suite tools, Keynote, Optimal workshop, Typeform and Confluence
  • An innovative creative spirit, who is resourceful and regularly works off initiative
  • Excellent written English, both verbal and presentation communication skills, and meticulous attention to detail throughout all your work
  • Excellent levels of critical thinking, judgement and decision making
  • Open to feedback and critique in the spirit of career growth and project success. We encourage sharing through design studios and our monthly ‘Show & Tells’ to reflect, collaborate, and learn more often from smaller units of project work
  • Constant desire to share learnings on relevant topics and themes with your wider team through Lunch and Learns
  • Ability to estimate work, communicate closely when needed with project managers, deliver to deadlines, and be vocal early when risk arises
  • Interest in the commercial success of the company—understand the importance of accurate time estimation in commercial contracts
  • Lastly but not least, a strong gif and emoji game for Slack!

To apply

Please use the form below or email your CV and supporting cover letter
to our UX Lead, Marie-therese McCann

We respectfully ask for no contact (either speculative, or with candidate CVs)
from recruiters for this role, unless specifically invited by Fathom.


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