Senior UX Researcher
Belfast / Remote based in UK / IRE
Introduction
As a UX Researcher in Fathom, your role will be to increase the capability within our multidisciplinary team to drive results for our clients through human–centred design and stand–alone research projects. You will be primarily responsible for steering and delivering the research on individual projects. This will include originating, conducting, analysing, and reporting on human–centred design research for Fathom clients across multiple concurrent projects. We offer a competitive salary in excess of £40k per annum, dependant on experience and competencies.
The Senior UX Researcher role demands experience and ability in the following areas:
1. Core UX Research
Deliver and practice an analytical and empirical evidence–driven approach to problem solving
Promote knowledge throughout the company in research best practice and achieving reliable insights
Collaborate with the wider team to capture the key gaps in knowledge about our clients’ users. Identify and choose the most effective research activities to fill those gaps while forever mindful of project time versus cost
Plan and conduct primary research to uncover the behaviour, goals and motivations of users
Develop user surveys and other quantitative studies and synthesize research to uncover key themes and direction of travel
Produce optimum artifacts and deliverables to communicate research with clarity
Ensure storytelling, communication and persuasion techniques are effectively used to ensure user needs are high on the agenda for stakeholders and clients
Plan and facilitate usability testing on prototypes and higher fidelity products and services
Summarise and communicate research findings and results succinctly through compelling artifacts
Choose the most appropriate research method(s) to suit the UX or Service Design project and user needs and develop through the ongoing improvement of our learning plans
Interpret usability principles and guidelines and use them to identify likely problems in digital interfaces or in–Service Design
Choose the most appropriate format for sharing findings and recommendations: e.g. a report, a presentation, a daily stand–up or a highlights video
Persuade the design team and / or stakeholders to act on the insights from research
2. UX Leadership
Mentor and support the research conducted by other researchers and colleagues, to ensure the insight gathered is useful, actionable and delivered to a high standard
Evangelise user–centred research throughout the organisation, working closely with other members of the research team, to ensure alignment in regard to best practice, knowledge sharing and continuous improvement
Ensure that Fathom’s research practices, use of research and client participant data is compliant with data protection law and guidance
Coach and mentor colleagues within the research function of the business
Work with the Head of Delivery to review current, research new and embed familiarity with research tools and software
Manage appropriate relationships and contracts with 3rd party suppliers that support the research function within the business
Work alongside an experienced senior leadership team to continue to grow the business, contributing where applicable to sales pitches and stakeholder engagement
Work closely with the Head of Delivery to continually monitor and improve use and effectiveness of UX research processes
Contribute to the thought leadership efforts of the organisation
Be assistive to the CEO, Planning Team and Head of Delivery in supporting the creation of end–to–end project approaches together
2. Additional duties and responsibilities
Translate research into user–centred stories about the way interactions should work
Develop skills in and advise on Knowledge of UI design patterns which are evidenced in research
3. Relevant performance criteria
Consistently hit agreed deadlines and estimates for project work
Routinely engender positive client feedback
Commitment and energy to ongoing learning and accreditation where required
Commitment, energy and alignment to ongoing company strategy and objectives
Commitment, energy and alignment to commercial and business development strategy and objectives