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Fathom

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We are user experience specialists who work with agencies and organisations to improve online performance

Enhancing the navigation
and signposting experience

Enhancing the navigation
and signposting experience

Better banking and clearer
customer self–service
through experience design

Better banking and clearer
customer self–service
through experience design

Securing an improved
citizen experience for PSNI

Securing an improved
citizen experience for PSNI

We can help you with

UX

  1. Information architecture
  2. User and persona analysis
  3. Task analysis
  4. Customer journey planning
  5. Accessibility reviews

Strategy

  1. Online marketing integration
  2. Digital strategy
  3. Requirements gathering and analysis
  4. Preparation of RfQs
  5. Web agency appointment

Research

  1. Research and competitive benchmarking
  2. Usability testing
  3. User testing
  4. A/B and multivariate testing
  5. Web metrics and evaluation

Leadership

  1. Conference speaking
  2. Lecturing and Masterclasses
  3. Outsourced e–commerce management
  4. Stakeholder workshop facilitation
  5. Mentoring and support

We will help you to build an exceptional online experience for customers, using analytics, direct user feedback and design best practice.

Latest Blogs RSS

Our latest views and ideas

Dave, technology and the power of people

Dave, technology and the power of people

Is UX is the new “going to the gym”?

Is UX is the new “going to the gym”?

Lead with the need for speed

Lead with the need for speed

Rise of the Humans

Rise of the Humans

We work with

Escher Group
Fáilte Ireland
IDA Ireland
Independent News and Media
Ordnance Survey Ireland
Permanent TSB
PSNI
Tesco Mobile
Three
Tourism NI
UX Training
Weddings Online